At Waterdog Supply, customer satisfaction is our #1 goal. Should you have any questions and/or concerns about any of the products we sell please call (985) 788-0136. 60 Tortoise St Slidell, LA 70461 Phone: 985-788-0136 Fax: 985-643-0967 admin@hcwaterdogsupply.com Disclaimer Occasionally, there may be misprints or errors online and in our catalog. Waterdog Supply reserves the right to correct the misprint or withdraw the offer. Specifications, color, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better quality and value that varies slightly from our online and print catalog description. Returns & Exchanges At Waterdog Supply, your satisfaction is important to us. If any item does not meet your expectations, return it within 30 days for replacement or refund. Please be sure to read and understand the following requirements before returning merchandise or making a purchase. Contact Us before sending any item back, call us at (985) 788-0136 to be issued a Return Authorization Number (RAN). All returns must be recieved by Waterdog Supply within 30 days of the original invoice date. No returns will be accepted or processed unless accompanied by a valid RAN. Pack it You must include a copy of your original invoice. All returned merchandise must be in new condition. We do not accept returns on worn or customer-damaged items. Books, CDs, DVDs, and videotapes are not eligible for return with the exception of manufacturer's defect (exchange only). Include all original packing (original box, packing material, documentation, etc.). Packages returned incomplete or damaged will not be accepted. We reserve the right to refuse returns that do not meet the above conditions. Clearly mark the box with your Valid Return Authorization Number on the outside of the package. This will speed your return and expedite your exchange. Items without an RAN will not be accepted. RAN's are valid for 30 days from the invoice date. All return merchandise must be sent to us pre-paid and insured. Items sent COD, "freight collect" or "third party" will NOT be accepted. If sent by U.S. Mail, it must be registered return receipt and insured. If you still have questions please call (985) 788-0136